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New medicine marketing
Patient behavior management
Loyalty Culture Med
A virtual marketer who does routine work and helps to increase revenue using patient behavior data.
Helps to return patients to the clinic and increase the average check
Automates service communications with patients
Helps to set up promotions and to understand which one work exactly
Generates end-to-end analytics
Software
Software
CRM
01
This is the foundation of the loyalty system. It is a database of patients and doctors, directions and services of the clinic, history of visits and planned appointments, discounts, bonuses and consent to receive mailings. This is the main block in which the marketer works and forms a high-quality system of loyalty, service and communications.
Analytics
02
Dashboards and dynamic charts that form end-to-end analytics for all basic indicators of the clinics in a simple and visual form, even if there is a huge amount of information and numbers. Automatic daily update and download of historical data for any period.
Discounts and bonuses
03
Loyalty Culture med allows to set up over 100 options for action without modifications. Immidiately set up, test and launch a promotion for your target audience. Loyalty Culture med is an important marketing tool that cuts down on routine and saves time for new ideas.
Triggers
04
Triggers automatically increase patient's loyalty by creating personal scenarios, promotions and relevant offers, and also help manage patient behavior using personal motivators for each segment of the patients base. More than 100 promotion's actions will help you to create the perfect automated service for patients and stand out from the competitors.
Audiences and distributions
05
Information about the created promotion or trigger have to be communicated to the target audience or sometimes only to certain special patients. Loyalty Culture med allows to segment your audience, set up a preferred communication channel and a personalized message, launch a mailing list via email, Viber, SMS, Telegram, mobile-push.
Audiences and distributions
Competitors
06
Geomarketing is an important component of competent planning for the clinic's progress. It is useful to have up-to-date information about the locations of competitors in any city in our country. Moreover, in Loyalty Culture med you can start and track any number of them.
WhatsApp-bot
WHAT IS IT?
Telegram-bot Loyalty Culture is a product created specifically for medical centers. An effective assistant for automating communications with a permanent and new patient base.
The bot can lead the client through the sales funnel from the first acquaintance with the medical center to the full course of treatment, collect feedback and strengthen the service.
The way to the end of sales funnel
WHAT IS IT?
Telegram-bot Loyalty Culture is a product created specifically for medical centers. An effective assistant for automating communications with a permanent and new patient base.
The bot can lead the client through the sales funnel from the first acquaintance with the medical center to the full course of treatment, collect feedback and strengthen the service.
The way to the end of sales funnel
«START»
Confidentiality
The patient's personal data in the bot will be automatically updated in the loyalty system and in the clinic. When registering, the client's phone number is verified in compliance with security of personal data.
Personal account on the phone: personal data with the possibility of correction and addition, information about promotions and personal offers, a reminder of an appointment, a history of visits and more.
You can add any buttons you need to the Telegram-bot.
What buttons can be added?
«PERSONAL DATA»
Editing
Patient can edit the personal data by pressing the same name button
You do not need to enter the patient's personal data, he fills them in and updates them in the bot's profile, which helps the clinic to form a high-quality database of patients.
Menu
The button «Home», returns the patient to the main menu.
There is a possibility to add any buttons you need.
A set of personal data displayed in the bot: full name, date of birth, gender, phone number, E-mail, client ID number.
Personal data
Adding
«BONUSES AND DISCOUNTS»
Loyalty system
In the section "How can I use bonuses?" the patient will have the possibility to view the conditions of the loyalty system, the loyalty system policy, the history of accrual of bonuses, the list of active promotions.
This section helps the patients to control the balance of their bonuses and make a decision to use it without calling the clinic.
To press «Bonus history» the patient could see the history with the dates of crediting and debiting bonuses.
Bonus history
«PERSONAL PROMOTIONS»
Personal promotions
To make the patient feel unique, in the section "Bonuses and discounts" there is an information with individual offers for the patient.
Clinic can always attract a patient to make an appointment by sending him bonuses with a limited validity period in any amount and for any reason by using a bot.
The patient at any time can find out about every current promotion and discount of the clinic.
Clinic's promotions
«REFERRAL LINK»
Forward
The "Forward" button will allow the client to send a referral link to an invitation in private messages in Telegram to a friend.
The using of referral links by patients will allow you to launch automated word of mouth, you only need to determine the amount of bonuses that will be awarded to patients and the timing of their expiration.
The "Share" button will allow the client to send a referral link to an invitation to any other messenger to a friend.
When recommending the buttons "Forward" and "Share" will appear on the screen, the patient will be given information about what bonus he will receive for inviting a friend.
To recommend
Share
«MY APPOINTMENTS»
Make an appointment
The bot will remind you about the appointment as many times as the clinic determines, and will allow you to reschedule or cancel the appointment.
Appointment history and scheduled appointments can be viewed by clicking "my appointments". Also there is an opportunity to make an appointment and put your own rating.
The client can contact the clinic at any convenient time.
The patient can always see when he last visited the clinic, which doctor and which procedure.
Appointment history
Planned appointments
«KEEP IN TOUCH»
By pressing the button, the patient gets the opportunity to contact the contact center at the hotline number of the medical center to resolve issues.
The patient can contact the clinic at any time. This allows you to quickly and conveniently contact the patient and the medical center and increase loyalty to the clinic.
Using the Telegram-bot, you can add the ability to contact the service department via an email or a chat with the clinic.
Keep in touch
Chat with staff
«KEEP IN TOUCH»
By pressing the button, the patient gets the opportunity to contact the contact center at the hotline number of the medical center to resolve issues.
The patient can contact the clinic at any time. This allows you to quickly and conveniently contact the patient and the medical center and increase loyalty to the clinic.
Using the Telegram-bot, you can add the ability to contact the service department via an email or a chat with the clinic.
Keep in touch
Chat with staff
Mobile app
Mobile application with the functionality of the patient's personal account.
The application remembers the patient's data, offers personal promotions, remembers orders and favorite services, but when choosing services, it transfers the client to the mobile version of the site.
Such an application is a component of the loyalty system Loyalty Culture, it is integrated with the patient's personal account and the CRM system for managing the loyalty program.
Such an application is a component of the loyalty system Loyalty Culture, it is integrated with the patient's personal account and the CRM system for managing the loyalty program.
Mobile app
Cases
Get in touch!
Meet and discuss
Save confidentiality, conclude an NDA agreement
Support at every stage of integration
Talk about time and cost
Products
About company
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