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virtual

marketer

Your own

loyalty system

loyalty culture med

loyalty system

LOYALTY CULTURE MED

loyalty system

LOYALTY CULTURE MED

loyalty system

LOYALTY CULTURE MED

Loyalty Culture Med

A virtual marketer helps increase revenue by performing routine tasks based on data about patient behavior.

Helps to return patients to the clinic and increase the average check

Generates end-to-end analytics

Automates communication with patients.

It helps to set up promotions and understand which ones are effective.

loyalty system

personal virtual marketer

loyalty system

frees you from routine operations

personal virtual marketer

loyalty system

frees you from routine operations

personal virtual marketer

Composition of the system

Software

Telegram-bot

Mobile app

Software

CRM

This is the core of the loyalty program. It includes a database of customers, products, and services, as well as information about promotions, offers, bonuses, and reward cards. This is the main area where marketers work to create a high-quality system of customer loyalty, service, and communication.

01

Analytics

Dashboards and dynamic graphs provide comprehensive analysis of all key indicators of the clinic's performance in a simple and clear format, even when there is a large amount of data and numbers. The system automatically updates daily and loads historical data for any period.

02

Discounts and bonuses

Loyalty Culture Med gives marketers the flexibility to create and execute over 100 promotional actions without any need for modification. You can quickly set up, test, and launch a promotion for your target audience. This valuable marketing tool helps you avoid routine tasks and free up time for new ideas.

03

Triggers

Triggers are designed to automatically increase customer loyalty by creating tailored scenarios, promotions, and relevant offers. They also help manage patient behavior by using individual motivators for each segment of your client base. With over 100 options for building mechanics, you can create the perfect automated service for your patients and set yourself apart from the competition.

04

Audiences and distributions

To promote a new promotion or event, you need to share information with your target audience, and sometimes only with certain special customers. Loyalty Culture Med helps you segment your audience based on their interests, choose the most effective communication channel for them, create personalized messages, and launch a mailing list through various methods such as email, Viber, SMS, Telegram, or mobile push notifications.

05

Competitors

Geomarketing is an essential part of well-informed planning for the growth of a trading network. It is valuable to have up-to-date information about the locations of your competitors in any city in our country. Furthermore, in Loyalty Culture Med, you can start and track any number of them.

06

Telegram-bot

WHAT IS IT?

The path to the end of the sales funnel.

The Loyalty Culture Telegram bot is a tool designed specifically for medical centers. It helps medical centers automate communication with their existing and new patient base.

The bot can help the client go through the entire sales process, from the initial contact with the medical center to the full course of treatment. It can also collect feedback and improve the service.

WHAT IS IT?

The path to the end of the sales funnel.

The Loyalty Culture Telegram bot is a tool designed specifically for medical centers. It helps medical centers automate communication with their existing and new patient base.

The bot can help the client go through the entire sales process, from the initial contact with the medical center to the full course of treatment. It can also collect feedback and improve the service.

«START»

Confidentiality

What buttons can be added?

The personal data of patients in the bot is automatically updated in the DK.Med system and the clinic's medical information system (MIS). When registering, the phone number is verified in accordance with the law on personal data.

Personal account on your phone: manage your personal information, make corrections and additions, get updates about promotions and personalized offers, receive reminders about appointments, track your visit history, and more.

You can add any buttons you want.

"PERSONAL DATA"

Editing

Personal data

The patient can edit their profile by clicking on «Edit profile».

You don't need to enter the patient's personal data yourself. The patient fills it out and updates it in the bot's profile. This helps the clinic create a high-quality database of patients.

Menu

Addition

The "To main menu" button brings the patient back to the main menu.

It is possible to add additional data.

A set of personal data that is displayed in the bot includes the full name, date of birth, gender, phone number, email address, and client ID number.

"BONUSES AND DISCOUNTS"

Bonus program

History of bonuses

In the section "How can I use bonuses?", the patient will find the terms of the bonus program, the policy of the loyalty program, the history of bonus accrual, and a list of current promotions.

This section helps patients manage their bonus balance and make decisions about using it without calling the clinic.

By clicking on the bonus history, the patient can see a list of bonus credits and write-offs with the dates.

"PERSONAL PROMOTIONS"

Personal promotions

Clinic promotions

To make the patient feel special, the "Promotions and offers" section contains information about all the individual offers available for the patient.

You can always encourage patients to schedule an appointment by sending them limited-time bonuses through a bot. The amount of bonuses and the reasons for offering them are up to you.

The patient can find out about all current promotions and discounts of the clinic at any time.

"REFERRAL SYSTEM"

Forward

Recommend to a friend

The "Forward" button allows the client to send a referral link to an invitation in a private message in Telegram to a friend.

By offering referral links to patients, you can create an automated system for word of mouth. All you need to do is set the amount of bonuses patients will receive and the time limit for them to be active.

Share

The "Share" button will allow the client to send a referral link to an invitation to a friend in any other messenger.

When a recommendation is made, the "Forward" and "Share" buttons will appear on the screen. The patient will also see information about the bonus they will receive for inviting a friend.

«MY APPOINTMENTS»

Make an appointment

History of appointments

The bot will remind you about your appointment as many times as the clinic determines. It will also allow you to reschedule or cancel your appointment in advance.

You can see your appointment history and scheduled appointments by clicking on "My appointments". The bot also allows you to book an appointment with a doctor and rate it.

Planned appoitments

The client can contact the clinic at any time that is convenient for them.

The patient can always see when they last visited the clinic, which doctor they saw, and what procedure they had.

"PAYMENT FOR SERVICES"

It's easy to avoid waiting in lines at the cash desk!

We are committed to creating a pleasant experience for both our patients and staff. You can now pay for our services through a Telegram bot and receive an electronic receipt by email.

«KEEP IN TOUCH»

Chat with a staff member

By pressing the button, the patient can contact the contact center. They can call the medical center's hotline number to resolve any issues they may have.

The patient can contact the clinic at any time that suits them. This allows the patient and the medical center to communicate quickly and easily, which in turn increases the patient's loyalty to the clinic.

Call to clinic

Additionally, you can use the Telegram bot to contact the service via email or chat with the clinic staff.

«KEEP IN TOUCH»

Chat with a staff member

By pressing the button, the patient can contact the contact center. They can call the medical center's hotline number to resolve any issues they may have.

The patient can contact the clinic at any time that suits them. This allows the patient and the medical center to communicate quickly and easily, which in turn increases the patient's loyalty to the clinic.

Call to clinic

Additionally, you can use the Telegram bot to contact the service via email or chat with the clinic staff.

Mobile app

A mobile application with the functionality of a patient’s personal account.

The application remembers the buyers's data, offers him personal promotions, remembers orders and services he likes, but when choosing goods, he transfers the client to the mobile version of the site.

This application is a component of the loyalty system Loyalty Culture, it is integrated with the buyers's personal account and the CRM system for managing the loyalty program.